Online psychiatry & behavioral health

Assessments, Psychiatric Evaluations, and ongoing medication management services in collaboration with The Ridge in Lexington, KY.

Introducing Telehealth

Catalyst has recently partnered with The Ridge in bringing psychiatry and medication services to our community office. These services are provided in our office using a secure video conferencing tool. We can offer you counseling, case management, psychiatry, and medication needs at one central location. For more information about this new service, please contact our office at 606-451-1936.

How to schedule your visit

Scheduling a telemedicine visit (eitiher a phone call or video conference) is easy! Simply follow these steps:

1. Getting scheduled: Call the office during normal business hours. Let our scheduler know you prefer to see your physician via telehealth rather than in-person.
2. Your visit: Our nurse or office manager will greet you on your call and collect important information including your consent for a telehealth visit, your estimated height and weight, your current medications, insurance, and more. Then you’ll be connected to your provider for the visit.

Frequently asked questions

How can I best prepare for my telemedicine visit?

Like any visit with your doctor, telemedicine works best when you come prepared with an explanation of the problem you are having, a list of questions you’d like to ask, or any concerns that you’d like your physician to address during your time together.

Telemedicine involves the use of electronic communications – a smartphone, tablet, or computer with audio and video capability will work best. Most iPhone and Android phones, iPads, and laptops have these capabilities. Make sure you have a strong wifi signal or are connected to the internet via an ethernet cable. You may want to close any unused programs on your phone or internet browser to avoid distractions during the call, as well as update to the latest version of your browser.

What can I expect during my telemedicine visit?

At the start of the call, you’ll be asked to give verbal consent for a telemedicine visit. This consent may include sharing information to be able to make your appointment, get your most current demographic and insurance information and if needed, consent to allow someone to assist with the technology. The information discussed may include your or the patient’s medical record, test results and treatment options.

Will I be charged for my visit?

Telemedicine services will be billed to your insurance, medicaid, and/or medicare plan as a regular office visit, therefore copayments and/or deductibles may apply. Again, as the patient, you will be asked to acknowledge your understanding and give verbal consent to schedule, use, and be billed for telemedicine services.

Telemedicine should not be used for any condition where an in-person exam is required because of severe symptoms, in the case of certain protocol-driven procedures, or aggressive interventions. Also, for a medical emergency patients should go to the ER or call 911.

Questions? Get in touch

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