Frequently Asked Questions

Acknowledgement of Online Interaction Policy

Patient Acknowledgement and Consent to Online Interaction Policies

I wish to use Internet-based communications, registration and other Internet-based modes of interaction to facilitate my receipt of health care from this practice.

Benefits and Risks

I understand that the benefits of Online Interaction include being able to take advantage of the expertise of a physician who may not be physically available to provide health care, and access to sources of information suggested by my own physician.

I understand that there are potential risks associated with receiving health care through Online Interaction, including for example, timeliness of the interactions and the inability of a physician to give me a complete physical examination. Consequently, there is a risk that a physician may not be able to determine the proper diagnosis and treatment based upon Online Interaction.

I understand that the practice specifically reserves the right to withhold conclusions of diagnosis and/ or recommendations for treatment based upon information obtained via Online Interaction in the absence of an in-person encounter, and that I am not to interpret any comments of my physician(s) or the staff as a diagnosis or specific treatment instruction under those conditions, unless my personal physician specifically indicates that I should.

I understand that general information to which my physician(s) may refer me, or that which may be available on their Web sites, is not to be used for purposes of self-diagnosis or self-treatment, and to the extent that I do so I release my physician(s) and the practice and hold them harmless.

Confidentiality and Security of Information:

I understand that all state and federal rules and regulations governing confidentiality of my medical records and access to my Personally Identifiable Health Information (including my ability to obtain copies of my records) will apply to services provided through Online Interaction and to the electronic transmission and storage of my Personally Identifiable Health Information.

I understand that my physician(s) and the practice will not give any images or information that identifies me and was obtained through Online Interaction to other entities without my consent unless permitted to do so under applicable laws or unless required to do so as part of a legal action. I have read and understand the privacy policy of the practice as published on its website.

I understand that when I conduct Online Interaction with the practice.s staff, I am subject to the privacy, confidentiality, and information security policies of those third parties and I have had the opportunity to review said policies.

I understand that despite best efforts of all involved parties, there remains some amount of risk of inappropriate disclosure of my personal information, and I agree to hold the practice harmless for such disclosures when they occur as the result of acts or omissions of third parties. Use of .Electronic Mail.

I understand and agree that I am not to use the secure messaging service in emergency or other time-critical situations.

I understand that the practice and its physicians discourage the use of standard e-mail for communicating about personal health issues, because standard e-mail is not a secure communications mechanism and does not provide structured forms of communication. Instead, the practice uses a secure, healthcare-oriented messaging service from Waiting Room Solutions, LLC.

I understand that while I should not use regular e-mail to communicate to my physician and his/ her staff about personal health matters, standard e-mail may be used by the practice for purposes such as sending me notification of new messages that have been sent to my secure mailbox, or non- personal types of communications such as informing me of changes to office policies I understand and agree that I am to use appropriate language and tone in my messages and other Online Interaction, and in particular I am to avoid any language that abuses, mocks, belittles, or attacks the recipient or is in any way libelous to third parties. According to the Privacy Act of 1974 and court rulings, employers generally have the legal right to access any e- mail received or sent by a person at work. I understand generally that I should not communicate with the practice (including my physician(s) and staff, and including via standard e-mail) using computers or networks of my employer.

I understand that online communications alone are not sufficient for proper medical care.

I understand that my physician may refuse to continue online discussion of a condition when he or she believes an in-person encounter is appropriate.

I understand that in no case should I expect my physician to deliver a conclusion of diagnosis, a recommendation for treatment, or a prognosis regarding a complaint or symptom for which I have not been seen in person, or regarding a condition for which I have not been seen in person within the previous 20 days.

I understand that I am to keep copies of messages received from my physician.

I understand that my physician will retain copies of our communications within my medical record.

I understand that if my username and password is obtained by another individual, including an unauthorized family member, I am to notify the practice immediately and at the earliest opportunity should return to the practice or its website to establish a new username and password. Physician May Discontinue the Online Relationship.

I understand that my physician may discontinue his or her Online Interaction with me under any circumstance in which he or she believes that I have used Online Interaction in a manner that is inconsistent with his or her policies as stated herein.

I understand that I will be notified of such termination of Online Interaction Ownership of Information.

I understand that neither the practice nor my physician(s) make any claim of legal ownership of the electronic information that is exchanged via Online Interaction and stored by third- party providers of online services.

I also understand that there are no current conclusions of law that would hold that the information is legally owned by me, by the practice, my physician(s), or the vendors of the online services used to create and store the information. However, I understand that I do have rights of access to the information, and rights of refusal to disclosures of the information.


I hereby consent to obtaining some aspects of my health care from the practice using Internet-based communications or other Internet-based modes of interaction (.Online Interaction.), and I further consent to the electronic transmission and storage of my Personally Identifiable Health Information. I understand that I may withdraw this consent at any time without affecting my right to future care or treatment or risking loss or withdrawal of any program benefits to which I would otherwise be entitled. My physician has provided me with the opportunity to discuss and to question the issues, risks, and policies set forth in this consent form. I fully understand the information provided.

Cancellation Policy

Catalyst expects clients to agree that while they are seeing a clinician or participating in a group, whenever possible, they will notify agency personnel at least 24 hours in advance of intent to miss or cancel a session. Extenuating circumstances such as a personal emergency, illness, accident, etc. in which 24 hours notice is not possible must documented in writing from an authorized source. As a client, you agree that if you cancel or miss an appointment without 24 hours advance notice, you will be billed and responsible for paying the full amount of your session fee. Furthermore, clients who cancel or miss (“no show”) three appointments will be considered to have chosen to discontinue services and will no longer be accepted as clients of Catalyst Health & Wellness. The agency will strictly enforce its Non-compliance Reporting policy, with regards to failure to attend for court-mandated counseling.

Insurance and Office Payment

Our practice participates in many insurance plans. An updated list is available on this web site or by contacting our office. Since each plan has different requirements and coverage limitations and exclusions, it is the responsibility of the patient to understand and meet the requirements of their individual plan. Most patients will have a “co-pay” (a portion of their charges which is not covered by insurance). Those covered by Medicare and some other insurance plans may have “deductibles” as well. Many insurance plans and Medicare do not consider “routine” check-ups (those performed without regard to a specific medical problem) or “screening” laboratory studies to be covered services. Co-pays, deductibles and non-covered charges are payable at the time services are rendered. Our billing staff is available to assist you with questions you may have about coverage conditions and payment arrangements. We accept payment by cash, personal check, Visa, MasterCard, Discover and American Express.

It should be noted that as part of requesting services in this manner, it is necessary for the therapist to assign an appropriate diagnosis from the Diagnostic and Statistical Manual (DSM), which is the approved reference manual for mental health professionals. The diagnosis assigned, along with all other information obtained, will become part of your permanent medical record.

Insurance Plans Accepted

Catalyst accepts most insurance plans:

  • Aetna
  • Anthem Blue Cross Blue Shield
  • Baptist Health/Bluegrass Family Health
  • Humana
  • Kentucky Health Choices (Medicaid)
  • Passport Health Plan
  • United Healthcare
  • WellCare
  • Medicare

We recommend contacting your insurance company prior to your visit to verify coverage for the service you are seeking. This will also prepare you for any out-of-pocket cost you might be responsible for at the time of service. Your payment responsibility may vary based on your insurance coverage.

Non-Discrimination Policy

Catalyst Health & Wellness shall provide comprehensive clinical services without discrimination. The agency shall not discriminate based upon an individual’s: race, color, national origin, or ethnicity; sex, gender identity, or sexual orientation; religion; disability; age; socioeconomic status and/or inability to pay.

Rates & Fees

Primary Care – Affordable, quality healthcare

Private Cash Pay Patients Only

Charges may vary based on the level of care needed to properly diagnosis and treat a patient. Most of the time, visits fall under a standard office visit $80.00. But in more complex cases additional testing or services may be needed to properly diagnose a patient, that would exceed the $80.00 office visit. All patients will be informed of all additional costs outside of the $80 office visit and consent, prior to any testing taking place.

Behavioral Health

Private Cash Pay Patients Only

Standard Therapy In-Office Appointment $80
45 minute session (does not include any type assessment)

Standard Telehealth Therapy Appointment $60
30 minute session (does not include any type of Assessment)

Returned Check Policy

There is a fee of $25 for any check returned by the bank.

Transferring of Records

You will need to request in writing if you want to have copies of your records sent to another doctor or organization. You will need to include the specific dates of service, medical information requested and the reason for this request.


• Private insurance carriers (inquire for specifics)
• Self-pay
• Credentialed for Medicaid MCOs, Medicaid and Medicare

Customer will incur a 3% fee for credit card processing.

A $3 minimum credit processing fee will apply.

We’re here to help

Call us now at (606) 451-1936 or fill out this secure form to request an appointment. One of our team members will be in touch ASAP.